Frequently Asked Questions
General Questions
Q: Is your jewellery waterproof?
A: Yes, all of our jewellery is waterproof and carefully selected from trusted suppliers who guarantee its durability. You can wear it daily, even around water.
Q: Will your jewellery tarnish?
A: Our pieces are made using high-quality, tarnish-resistant materials. With proper care, they’ll retain their shine and beauty over time.
Q: Is your jewellery hypoallergenic?
A: Many of our pieces are suitable for sensitive skin. If you're prone to reactions, we recommend avoiding direct contact with perfume or lotion and checking product details for extra reassurance.
Q: Will the jewellery turn my skin green?
A: No — we only select high-quality, skin-safe jewellery that won’t stain your skin or cause discolouration.
Q: Can I wear your jewellery in the shower or sea?
A: Yes, our jewellery is waterproof and safe for showers and occasional swimming. For best results, rinse with clean water after swimming and dry thoroughly.
Q: Do your pieces fade or lose their colour over time?
A: No — our jewellery is designed to keep its colour and finish even with regular wear. Proper care will keep it looking its best.
Q: How can I find my ring size?
A: The easiest way is to buy a ring sizer from eBay or Amazon. It’s quick, affordable, and ensures an accurate fit.
Shipping & Orders
Q: How long does it take to receive my jewellery?
A: All orders are shipped via Evri and usually arrive within 1–2 working days. You’ll receive tracking details via email once your order is dispatched.
Q: Can I track my order?
A: Yes — a tracking number will be emailed to you once your order is on its way.
Q: Do you ship internationally?
A: Currently, we ship within the UK only, but we plan to expand our delivery options soon.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been dispatched yet, we’ll do our best to help. Contact us as soon as possible at info@myjewelsboutique.com.
Returns & Exchanges
Q: What is your return policy?
A: You can return any eligible item within 30 days as long as it’s unused and in original condition. Earrings are non-returnable due to hygiene reasons.
Q: What if I receive a faulty item?
A: If your item is faulty, we’ll offer a refund or replacement within 30 days. After that, we’re happy to offer a repair or exchange where possible. Just email us at info@myjewelsboutique.com.
Packaging & Gifting
Q: Does the jewellery come in a gift box?
A: All items are now packed in our new luxury jewellery pouches, perfect for gifting or storing your pieces in style. If you prefer a gift box, contact us and we’ll try to accommodate your request.
Q: Can I include a gift message?
A: We don’t currently offer gift messaging, but our sleek packaging is ideal for gifting straight away.
Payments
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, along with Clearpay and Klarna for flexible payment options.
Care & Maintenance
Q: How should I care for my jewellery?
A: To keep your jewellery looking its best:
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Store it in a cool, dry place when not in use
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Avoid direct contact with perfumes and harsh chemicals
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Wipe it occasionally with a soft polishing cloth to maintain its shine